Tag Archives: intuitive intelligence

The Value of Intuition in Business

waveWe attempt to interact with one another and arrange our institutions in hierarchical pyramids because we have been taught that the world fundamentally operates according to physical laws that believe that our minds can and should operate in a hierarchical way, with reason directing feeling and instinct.  But that thinking doesn’t match up with reality.

The hierarchical view of the world only tells part of the story.  It is a reflection of the classical physics of the atom: a limited, finite, separate, stable entity that is always precisely identifiable in space and time. But in the 1920s physicist like Niels Bohr discovered that we cannot describe the reality of subatomic—or quantum—particles. These entities are not separate and stable, but random and chaotic.  Subatomic particles cannot be precisely identified in space and time except within certain probabilities, and they are entangled in mysterious ways,  that  Albert Einstein described as “spooky action at a distance.”

To describe reality fully, we need both classical Newtonian physics and quantum physics.  Likewise, to understand how our unconscious and conscious minds work, we need to account for instinct and feeling as well as reason, for both chaotic thinking and linear thinking.  Even well into the second decade of the twenty-first century, many scientists remain only dimly aware of the implications of quantum physics for the nature of reality, from the makeup of the physical world to the operations of our minds and their creative processes.  That doesn’t leave much hope for the rest of us.

The good news is that you don’t need to fully understand the theory to understand how to be successful in our chaotic world.  What you do need isIntuitive Intelligence.

Intuitive intelligence is a set of skills I designed that uses intuition to get to the instinctual and nonconscious parts of our minds.  It can be learned and developed.   But because instinct does not operate in the same way as reason, intuitive intelligence requires unusual forms of learning and thinking.  This is why understanding intuition is key.

Intuition doesn’t seek “the truth” or even “sense.” Intuition is completely open to non-sense.  It dives down into the depths of the unconscious where reason and instinct collide in unexpected ways, and it latches onto hidden connections and contradictions.  Then it brings this information—via an unusual sign, a rare sensation, an unexpected feeling, or a seemingly irrelevant fact—to the surface of consciousness to feed the rational mind and enable logic to work with paradox.  Intuition empowers us to operate in the zone of ambiguity and change, the exact place where imagination and genius occur.

Intuitive intelligence helps us survive in new and changing environments by incorporating intuition and instinct into our thought process and our business endeavors.  The purpose of instinct is survival.  Its ultimate mission is to ensure the sustainability of our species.  It understands how to collaborate with and adapt to our ecosystems. This is its inherent wisdom.  This is why intuitive intelligence is so needed today.

Playing while you work. The key to success?

Screen Shot 2016-01-17 at 10.47.41 PMThe following article about the work we do at The Human Company was published on the January 9, 2016 in the magazine L’Echo.

 “Disruption.” Such is the word that describes the powerful upheaval of the rules of the economic game, due to globalization and digital technologies. When the methods of the past don’t work anymore for the problems of the present, finding new keys to success becomes essential. Consultant Francis Cholle is working on just that.

 By Stéphanie Fontenoy

 French-American Francis Cholle, business consultant and founder of the consulting firm, The Human Company, presents us with his Intuitive Compass®, a true compass for innovation in the hands of business leaders to better navigate in this capricious economic weather. As in Edgar Allen Poe’s A Descent Into the Maelstrom, the one who will be saved is the one who will know how to use their intuitive intelligence in the face of the storm. How? By anchoring instinct to reason, so that “a non-rational logic” emerges, holding within new forms of conflict resolution and understanding of complexity. “Intuition is a homing instinct able to forage in areas where rationality would get lost,” explains the expert. His Intuitive Compass® is comprised of two axes: the North-South axis, which connects reason to instinct, and the East-West axis, the results and “play”. Through a quiz, each company can discover its position thanks to this “compass” and find new roads to explore. To create this model, Francis Cholle, a graduate from HEC, not only drew from his experience as an entrepreneur and business owner, but also from clinical psychology, the teaching of yoga and meditation, and operatic singing, fields that he practiced professionally, as well as many other areas of study and scientific research. His workshops or “Labs” have been taken on by several Fortune 500 companies, including L’Oréal, Estée Lauder, SAP-Business Objects, Bristol Myers Squibb, Hachette, Lagardère, Veolia and Ralph Lauren. He is the author of the bestseller L’Intelligence Intuitive (“To succeed in a different way”) and in English, of a book for leaders, The Intuitive Compass (Why the Best Decisions Balance Reason and Instinct).

You introduce the concept of play and techniques borrowed from the theater in your business workshops. Why?

Because the problems we need to solve today require solutions that we can’t access with traditional thinking strategies. It has been proven neurologically that play allows us to call upon layers of the brain where forms of intelligence only accessible through play, meditation, psychotropic drugs or dream reside. When we play, we are less in “self-control”, we are more open, more creative, and able to take more risks.

In what way is intuitive intelligence particularly important nowadays?

Because we have to realize that this “disruption” phenomenon that we are faced with now is not simply a passing phase to get through, but a new norm, a “new normal” that requires a fresh look at the world. We rediscover that change is really the only thing that never changes, whereas so far, we had a much more static vision of the world.

The models taught in business schools do not fit this new reality?

Things are changing everywhere, including in business schools. Nevertheless, I think students should get help rethinking their relationship with complexity: admit, on the one hand, that resolving complexity is a field where linear, logical and strategic ways of thinking are not adapted to the demands of “disruption”, and on the other hand, that the human race has never ceased to solve complex situations through hundreds and thousands of years, long before the rise of modern logic. It’s an innate aptitude of man that transcends culture and training, that we have access to at any given time. It’s this universal competence that I help leaders achieve in their companies, in a practical and concrete fashion, at the heart of new methods of management, change organization and realization, new approaches to their markets, their know-how and creation of value. It is what the next generation has to discover and learn to mobilize, in business and elsewhere.

Einstein said, “The intuitive mind is a sacred gift and the rational mind is a faithful servant.” You mention a Nobel Prize in Chemistry, Kary Mullis, who explains that his greatest discovery was made while he was driving, with an idle mind, far from his laboratory and research work. What does that tell us about intuition?

The IBM Global CEO study of 2010 revealed that close to two thirds of the leaders of small and large businesses, in 60 countries and 33 sectors, considered that creativity would become their most important skill during the next five years. In his latest book, Eric Schmidt, head of Google, explains that to face “disruption”, one has to rely more on good creative people than strategists. Other studies have showed that a large part of this creativity resides in our subconscious. We access it while we sleep, of course, but also through play or when our mind escapes the conscious straightjacket of rational thinking. I really like these words by a foundational scientist of quantum physics, Niels Bohr, “No, no, you are not thinking, you are only being logical!” It summarizes well the concept that thought is not limited to what we traditionally call logic, in science. Playing, like any other activity that allows us to disconnect from conscious logical thinking, therefore opens the door to creative intuition. The advantage of play is that it is an active mode that can easily be integrated inside work and collaboration processes. American medical researchers from the University of Washington used it a few years ago. In just three weeks, they obtained results they hadn’t been able to reach in ten years of research, by inviting non-scientist gamers to take part in an interactive game, Fold It.

During your Labs, you ask participants to remove their shoes. For what reason?

Shoes, just like ties or vests, are part of the prerogative of the professional “persona”, the character we build at work. By removing these accessories that contribute to the “persona”, we allow without any particular effort for the people present to be naturally more authentic, so they live less inside their heads and more inside their bodies, so they access what they feel more and their intellect less, and therefore access original creative information.

 Describe to us the play session you use to create this realization that another form of deeper and more creative intelligence lies dormant inside us.

The group must recreate the alphabet, from A to Z, with closed eyes, one letter at a time, following alphabetical order, but according to a random order of participation of each member in the group. The group is not allowed to agree on a specific strategy prior or during the exercise. Participants are only allowed to speak to say a letter. No one knows who will speak or when. If two people say a letter at the same time or if the alphabetical order is not respected, we start over from the beginning. I face the group with a complex situation for which there is no preconceived solution. The logical mind is powerless when it comes to solving this situation, naturally complex. Nonetheless, the logical mind is called upon to respect the alphabetical order. However, the group always ends up succeeding. This demonstrates to leading executives that there is another way to solve problems than that of logical and strategic thinking. Participants need to keep their rational intelligence active, but also let another way of thinking emerge, that of non-rational logic.

 What is the goal?

I want to recreate spaces and times where people function connected to each other on a very instinctive, universal, efficient level because it is beyond opinions, emotions and all expressions of separation. It’s a place that can give rise to a unanimity that could not be reached in another manner, and certainly not that fast, because we can always debate things forever. Culturally, we are very concerned with debating ideas. The goal is to reach a quality of relating to oneself and others that goes beyond the limits of the mental, rational and conscious mind, to accomplish a universal convergence that will open a previously unseen range of possibilities and reinvention. It’s a cathartic experience for each participant. Once this experience has been shared by the group, the executive committee for example, there emerges a sense of the possible and consensus. The quality of the interaction between the members of the group becomes completely different. New solutions appear and concrete actions can be decided upon. The next step is building precise and detailed action plans and allowing each participant to make these new solutions their own and become engaged in implementing them. Finally, the ultimate step is to establish these new practices in the daily life of the group and its participants. This requires support through time to fight individual and organizational inertias. Yet we manage, with time and particular care, to develop this new approach in a durable manner, and impress it on minds, work processes and thought patterns.

Your methodology is used by companies like L’Oréal, Lagardère, Estée Lauder Companies. Concretely, how does it work?

I worked recently with a subsidiary of a French multinational company in Japan, in the beauty industry. This group historically had difficulties breaking into the Japanese market. One of the problems is the adaptation of the company’s development model to the particularities of Japan, as much inside as outside the company. For example, the Japanese don’t deal with problems the way Westerners do. Their approach is contextual. The western way of thinking tends to face a problem straight on, like an arrow on a trajectory to its targeted objective, while Japanese people move forward progressively and according to a “hidden order” for the western mind. This is how they solve problems and lead projects. The alphabet game allowed the company’s executive committee to go beyond this very limiting cultural gap. It allowed the Japanese members of the executive committee to feel understood and the Westerners to better grasp the expectations of the Japanese. They managed to better work together and better overcome their challenges without having to understand all the nuances and differences of their respective managerial cultures. They’ve integrated the exercise and repeat it each time the committee meets, as if to find the same wavelength beyond their cultural differences. Once a group has perceived the depth and power of this process, they implement and use it. This allows them to immediately work better together and efficiently, rapidly, solve complex challenges born from the “disruption” they must face. The stakes and the speed of change are such that we have to learn new swift attitudes and new creative ways of thinking at the same time as we solve pressing issues.

Have you had results backed up by figures?

Yes, always. Our approach is built for that purpose. Most of my clients – companies with several billions in revenue and thousands of employees – like many companies today, are confronted with outdated business models, because of the global competition and digital newcomers, to the extent that some of them are experiencing losses. The reinvention of their business model was absolutely necessary. I’m thinking among others of Hachette Media (press) in the United States or Lagardère Unlimited (sports marketing) in Europe and Africa. In record time – less than a year – our approach allowed them to identify and implement the changes necessary, to get back on track with a viable business model, to regain considerable market shares and to reach a good level of profitability, in spite of a constantly changing competitive environment. “Disruption” doesn’t frighten them anymore. They are now equipped to face it.

How Intuitive Intelligence Can Help Us In Challenging Times

In light of the horrible events that took place in France last week, we would like to dedicate this post to the victims, the survivors and their families.
Screen Shot 2015-11-23 at 2.55.06 PM

The whole idea of compassion is based on a keen awareness of the interdependence of all these living beings, which are all part of one another, and all involved in one another.

–Thomas Merton

How do we move beyond a system that is so broken that events of this magnitude happen more and more regularly?  How do we change our value system to integrate the deep chasm that seems to divide us?  How can we even believe change this is possible, never mind make positive decisions that can propel humanity forward?  To make deeper and better decisions, you need imagination, patience, and open mind, and tolerance for ambiguity and confusion.

This calls for a new awareness.  It requires us to balance our faith in logic with the secular wisdom of instinct.  In doing so, we will need to tap into our intuition, an attribute of the feminine part of our psyche.  Intuition opens up new possibilities to feed the masculine part in us, which is ruled and often restricted by the logical mind.  And that is the message of Intuitive Intelligence: anything is possible when the feminine and masculine energies join to cooperate creatively, where improbable solutions can come to our rescue.

In our postmodern age we are still not used to the discomfort of the unknown, the demands of the feminine, and the fact that we are not in control.  But with determination, courage,and faith we can surrender to another belief system, one that enables us to overcome our fear and escape the deadening impact of our need for control.  As is the case with any creative journey, we have no guarantee of success, and no one can show us the way, because the way is unique for each one of us.  But we can receive guidance from the part of ourselves that knows better–the intuitive voice of feminine wisdom–and finally find our way out of control mode into a novel clarity and a deeper relationship with life.

Just as it always is for the mythical hero, the path we’re facing is filled with challenges and unknown factors.  However, we can choose to look at these challenges as parts of a creative process:  the process of evolution.  And we can rely on Intuitive Intelligence to help with decision making and creative problem solving in these unpredictable times.  It will provide unexpected creative answers, which will feel like magic to us because we cannot always explain them.  In this particular time of many unprecedented challenges we have a unique opportunity to engage and be taught in new ways.

There are many real-life successful examples in the business world that prove there is a plausible route beyond conventional logic.  This will always require a leap of faith, but the leap can be an educated one.  We need to rethink the way we think.  We need reinitialize our thinking program in light of a new scientific understanding of the power of instinct and play and the quantum laws of matter, which show the paradox of our limited individuality within the holistic force of our interdependence and an unlimited number of possibilities.  In this new world view, power has to be reconsidered, money deconstructed and reconstructed into its real purpose:  the prosperity of all.  We’re called to move on.  No time to waste.  A new generation is already there, and we can all do it.  Together we can create a more meaningful, more prosperous, and more balanced world, It requires some adjustments and faith, but it is possible.

The Lakota people have a saying: “It is not about peace on earth but peace with earth.”  When we observe nature, we see how everything and everyone in nature contributes to the whole; that nothing can exist without the others, the conflict, tension, destruction, complexity,  and mystery are also part of it; and that the sum of it all is the most mystifying system we could ever imagine and learn from.

Why We All Need Intuitive Intelligence

We attempt to interact with one another andScreen Shot 2015-09-20 at 10.05.08 PM arrange our institutions in hierarchical pyramids, because we have been taught that the world fundamentally operates according to physical laws that believe that our minds can and should operate in hierarchical way, the reason directing feeling and instinct.  But that thinking doesn’t match up with reality.

The hierarchical view of the world only tells part of the story.  It is a reflection of the classical physics of the atom: a limited, finite, separate, stable entity that is always precisely identifiable in space and time. But in the 1920s physicist like Niels Bohr discovered that we cannot describe the reality of subatomic—or quantum—particles. These entities are not separate and stable, but random and chaotic.  Subatomic particles cannot be precisely identified in space and time except within certain probabilities, and they area entangled in mysterious ways that Albert Einstein called “spooky action at a distance.”

To describe reality fully, we need both classical Newtonian physics and quantum physics.  Likewise, to understand how our unconscious and conscious minds work, we need to account for instinct and feeling as well as reason, for both chaotic thinking and linear thinking.  As the second decade of the twenty-first century starts, even many scientists remain only dimly aware of the implications or quantum physics for the nature of reality, from the makeup of the physical world to the operations of our minds and their creative processes.  That doesn’t leave much hope for the rest of us.

The good new is you don’t need to fully understand the theory to understand how to be successful in our chaotic world.  What you do need is Intuitive Intelligence.

Intuitive Intelligence is a set of skills I designed that uses intuition to get to the instinctual and nonconscious parts of our minds.  It can be learned and developed, but because instinct does not operate in the same way as reason, Intuitive Intelligence requires unusual forms of learning and thinking.  This is why understanding intuition is key.

Intuition doesn’t seek “the truth” or even “sense.” Intuition is completely open to non-sense.  It dives down into the depths of the unconscious where reason and instinct collide in unexpected ways, and it latches onto hidden connections and contradictions.  Then it brings this information—via an unusual sign, a rare sensation, an unexpected feeling, or a seemingly irrelevant fact—to the surface of consciousness to feed the rational mind and enable logic to work with paradox.  Intuition empowers us to operate in the zone of ambiguity and change, the exact place where imagination and genius occur.

Intuitive Intelligence helps us survive in new and changing environments by incorporating intuition and instinct into our thought process and our business endeavors.  The purpose of instinct is survival.  Its’ ultimate mission is to ensure the sustainability of our species.  It understands how to collaborate with and with and adapt to our ecosystems. This is its inherent wisdom.  This is why Intuitive Intelligence is so needed today.

Intuitive Intelligence: The New Key to Problem Solving and Decision Making (part 1)

Screen Shot 2015-05-25 at 10.53.00 PMIntuitive Intelligence is a different way to organize and use what we already know and what we are already capable of doing.  It helps us understand how to make use of our inherent abilities and aptitudes in the task of creative problem solving and optimum decision making.  Intuitive Intelligence activates the profound, yet often intangible, interaction between instinct and play.  The four tenets of Intuitive Intelligence are thinking holistically, thinking paradoxically, noticing the unusual, and leading by influence.  Each tenet helps us to complement the dualistic and limited nature of the logical mind with the other parts of our mind, which are much more cryptic, much less articulate, but extremely powerful.

1.     Thinking Holistically.  Holistic means that the totality of a system is more important than the sum of its parts.  It is always interesting to think and focus on a holistic approach because we can gain new perspectives and learn new things from it.

 2.      Thinking Paradoxically.  We know many theories, we have had many experiences; they all contribute to our personal belief system and collective knowledge.  Although there is definitely more of what we don’t now than there is of what we know, culturally we tend to evaluate everything through what we already know.  Embracing new situations and new ideas with an attitude that is as open as it is critical, as candid as it is discriminating, is the only way to enter uncharted territories and conceptualize new ideas.  The unconscious does not follow the logic of analytical reason, yet new ideas stem from our unconscious.  So we need to open our mind to the paradoxical logic of the unconscious to reach beyond common ideas and beliefs, which is exactly the meaning of the word paradox.  To do that is simply requires giving up our need for immediate logical understanding of a situation and trusting our other form of intelligence–at work, for instance when we get insights from our dreams or myths.

Excerpted from The Intuitive Compass, Jossey-Bass, 2011. 

 

Intuitive Intelligence Turns the Credit Card Processing Industry on Its Head

Suneera Madhani’s leadership of her game-changing credit card processing company, Fattmerchant, exemplifies three of the four tenets of Intuitive Intelligence (thinking holistically, thinking paradoxically, leading by influence), and it’s paying off in spades. She also honors the millennial generation’s need for transparency, creating 50-75% monthly growth and tremendous customer loyalty, particularly notable because they don’t have to sign long-term contracts.

http://www.fastcompany.com/3039269/strong-female-lead/meet-the-woman-who-is-trying-to-change-the-credit-card-industry?utm_source=mailchimp&utm_medium=email&utm_campaign=mcp-weekly&position=3&partner=newsletter&campaign_date=12052014

What is Intuitive Intelligence?

Intuitive Intelligence is a set of skills I designed that uses intuition to get to the instinctual and nonconscious parts of our minds.  It can be learned and developed, but because instinct does not operate in the same way as reason, Intuitive Intelligence requires unusual forms of learning and thinking.  This is why understanding intuition is key.

Intuition doesn’t seek “the truth” or even “sense.” Intuition is completely open to non-sense.  It dives down into the depths of the unconscious where reason and instinct collide in unexpected ways, and it latches onto hidden connections and contradictions.  Then it brings this information—via an unusual sign, a rare sensation, an unexpected feeling, or a seemingly irrelevant fact—to the surface of consciousness to feed the rational mind and enable logic to work with paradox.  Intuition empowers us to operate in the zone of ambiguity and change, the exact place where imagination and genius occur.

Intuitive Intelligence helps us survive in new and changing environments by incorporating intuition and instinct into our thought process and our business endeavors.  The purpose of instinct is survival.  Its ultimate mission is to ensure the sustainability of our species.  It understands how to collaborate with and with and adapt to our ecosystems. This is its inherent wisdom.  This is why Intuitive Intelligence is so needed today.

Excerpted from The Intuitive Compass, Jossey-Bass, 2011.

 

How to be successful in chaos

We attempt to interact with one another and arrange our institutions in hierarchical pyramids, because we have been taught that the world fundamentally operates according to physical laws that believe that our minds can and should operate in hierarchical way, the reason directing feeling and instinct. But that thinking doesn’t match up with reality.

….

The hierarchical view of the world only tells part of the story. It is a reflection of the classical physics of the atom: a limited, finite, separate, stable entity that is always precisely identifiable in space and time. But in the 1920s, physicist like Niels Bohr discovered that we cannot describe the reality of subatomic—or quantum—particles. These entities are not separate and stable, but random and chaotic. Subatomic particles cannot be precisely identified in space and time except within certain probabilities, and they area entangled in mysterious ways that Albert Einstein called “spooky action at a distance.”

To describe reality fully, we need both classical Newtonian physics and quantum physics. Likewise, to understand how our unconscious and conscious minds work, we need to account for instinct and feeling as well as reason, for both chaotic thinking and linear thinking. As the second decade of the twenty-first century starts, even many scientists remain only dimly aware of the implications or quantum physics for the nature of reality, from the makeup of the physical world to the operations of our minds and their creative processes. That doesn’t leave much hope for the rest of us.

The good new is you don’t need to fully understand the theory to understand how to be successful in our chaotic world. What you do need is Intuitive Intelligence.

The 4 Tenets of Intuitive Intelligence

Even thought this article was written quite a while ago we really like it because it describes all 4 tenets of Intuitive Intelligence: thinking holistically, thinking paradoxically, noticing the unusual, and leading by influence. Intuitive Intelligence is timeless, as is truly connecting with your customers. Sharpening your skills in each of these areas will help you balance the tension of reason with instinct and play with results throughout your organization.

Bright Ideas: The Creative Power of Groups

BP crisis: our shared responsibilities toward a new path to success

bp_oil_spill_nearshore_trajectory_june18_2010.jpeg
BP oil spill nearshore trajectory june18 2010
The tragedy in the Gulf continues. By now we’ve all seen the horrendous images of seabirds, fish, dolphins, and other forms of aquatic life – dead or dying, helpless as they slither about covered in oil, an agonizing sight for all the world to see.  We’ve seen the Cajun shrimpers bemoan the loss of their lifestyle, and we are witnessing a slow, lingering devastation – as the sea itself seems to be gasping for breath. Read More